It only takes one gift of a toaster on your birthday or anniversary to get your attention. Why do we always assume that people know what we want, think or feel? Why do we shy away from saying exactly what we mean?
According to Psychology Today, most people tend to shrink from conflict and tolerate its consequences. Assertiveness need not be confused with aggressiveness. Addressing a situation sooner, rather than later, clears the air while it is still fresh in our minds. Letting someone know how their behavior impacted us can be accomplished openly and honestly without harboring any animosity. Saying something as simple as “…You hurt my feelings…” can begin a dialogue that hopefully leads to shared insights.
Think of how many misunderstandings could have been sorted out with a bit of discussion and how much ill will could have been prevented. Wouldn’t you rather have family and friends be aware of your honest feelings, rather than have you silently stewing over something that happened years ago?
Assumption is the cause of many a frustrating circumstance. Take the case of the innocent shopping list. Grateful that her husband agreed to do the grocery shopping, the methodical wife made a detailed list for him. Numbering each item, she realized on his return that he thought those numbers referred to the number of items he was to purchase. As they unloaded one bag of sugar, two bags of potatoes all the way up to 20 bags of dog food from their trunk, the conversation escalated into an argument, later the humorous anecdote shared at cocktail parties.
With a little information from Psychology Today, we could try honing our listening skills. As an active listener, we would seek to understand by questioning until we have that “ah-hah” moment. A reflective listener strives to clarify what they’ve heard. Either way, wouldn’t it be nice to know exactly what your spouse’s expectations are on a special occasion, what a pal’s meaning of friendship really is and what your boss’s comment about reaching your potential meant?
Following my own advice on behavioral styles, I decided to immediately confront Mr. Wiz* and Big A* on that fateful birthday I received the toaster. As they sat across from me, with expressions that mimicked a deer in headlights, I explained my disappointment. Waiting for a reply, they both suggested that I first look inside the toaster slots. Feeling particularly crumby, I had no choice, at that point, but to hug them dearly, the spa gift certificate still in my hand.
*Who’s who? See “Cast of Characters” on the “About” page.